Privacy Policy for Izzy Plumbing
Effective Date: May 21, 2025
Izzy Plumbing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors to our website, https://izzyplumbing.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services. It also describes your privacy rights and how you can exercise them.
We are based in San Luis Obispo, California, and comply with all applicable state and federal privacy laws, including the California Consumer Privacy Act (CCPA).
1. Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, phone number, address
- Service Information: Details you provide when requesting a quote or scheduling service
- Communication Content: Inquiries, feedback, and other messages you send to us
Automatically Collected Information
When you use the Site, we automatically collect:
- Device and Usage Data: IP address, browser type, operating system, referring URLs, and activity on the Site
- Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies
2. How We Use Your Information
We use your information to:
- Provide and improve our plumbing services
- Respond to inquiries and service requests
- Process transactions and manage scheduling
- Send confirmations, updates, and other service-related communications
- Conduct analytics and monitor website performance
- Deliver and evaluate marketing and advertising campaigns
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Such as marketing platforms, analytics providers, payment processors, and customer service tools
- CRM Tools: We use platforms like ServiceTitan to manage customer interactions and appointments
- Legal Obligations: To comply with court orders, laws, and regulations
- Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Your Privacy Rights (California Residents)
If you are a California resident, you have the right to:
- Know what personal data we collect, use, and share
- Request Access to your personal data
- Request Deletion of your personal data
- Opt Out of the sale of your personal information (we do not sell information)
To exercise these rights, please contact us using the details below. We will verify your identity before processing your request and respond within the timeframe required by law.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver targeted advertisements. These technologies are managed through tools like Google Analytics and Google Ads.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of the Site may not function properly without cookies.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.
7. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before submitting any personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13 without parental consent, we will delete that data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after changes constitutes your acceptance of the new terms.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Izzy Plumbing
Address: 843 Via Esteban #4, San Luis Obispo, CA 93401
Phone: (805) 243-1706
Email: contact@izzyplumbing.com